The most commonly asked SASSA questions answered simply and clearly.
Go to srd.sassa.gov.za, enter your 13-digit SA ID and the phone number you used to apply, then enter the OTP. You can also dial *134*7737# (free) or WhatsApp 082 046 8553.
Common reasons: you receive UIF, NSFAS, or another SASSA grant; income above R624/month; registered as employed. Check the exact reason at srd.sassa.gov.za and appeal within 90 days.
Older Persons: around 3rd of month | Disability: 4th | Child Support: 5th | SRD R370: spread throughout the month. See full 2026 schedule →
Go to srd.sassa.gov.za → click "Submit Appeal" → enter ID, select month and reason → submit. You have 90 days. See full appeal guide →
No. SASSA Help Desk is an independent information website. Not affiliated with SASSA or the SA Government. We provide free guides and always direct you to official SASSA channels. Official SASSA: www.sassa.gov.za
Try srd.sassa.gov.za → "Update Details". If you no longer have your old number, visit a SASSA office in person with your ID. See full guide →
Yes! For SRD R370, select "Retail Store" or "Post Office" as payment method. Collect your grant at Pick n Pay, Shoprite, Checkers, Boxer, or any Post Office with your ID.
"Payment Pending" means your application was approved and SASSA is in the process of paying you. Check back in 3–5 business days. If you still haven't been paid after 7 days, call 0800 60 10 11.
For retail and Post Office payments, only the grant recipient can collect — bring your SA ID. For Older Persons who cannot travel, a SASSA procurator form can authorise someone else. Ask at your SASSA office.
SASSA Help Desk — Free Grant Information